An Example of Awesome Customer Service!

This experience was so great that I had to share and say that Travalo is amazing! For those of you that aren’t familiar with the Travalo, it’s a refillable perfume atomizer that’s airplane-friendly and comes in such cute colours! You remove the cap of your perfume bottle and pump the Travalo up and down to fill it from the bottom. Anyway, I bought one in Montreal in December and when I used it in January, I noticed it was leaking from the bottom. I was so sad that I had a defective Travalo that I decided to write to Travalo customer service because their website guaranteed their product for either 10 years or 10 000 operations. I didn’t have a receipt or the box anymore, but I thought I’d try my luck and see what would happen. I work in an environment where there are some VERY VERY difficult/crazy people so whenever I have to complain about something, I’m very nice and I never hurl insults or threats. I also have my technical English class to thank for teaching me how to write “proper” complaint letters!

Anyway, I got a reply within the hour saying how sorry they were and that they would send me a replacement Travalo right away in the same model I had originally purchased. I thanked them for their amazing and top notch customer service and then they said they were so sorry that they would include a “gift” as part of their apology! Check out the gift!

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Isn’t that so generous?! Now, I have THREE functional Travalos and a cute pink carrying case! This whole issue was resolved and the Travalos in my hands in EIGHT days. This was sent out from Maryland too which I know doesn’t mean anything nowadays since everything can be overnighted if need be, but I was impressed! The customer service reps I dealt with were prompt and courteous and I did not expect a gift this generous gift AT ALL. I’ve never had such a great customer experience and I guess I just wanted to share the positivity! Have a good day everyone!

14 comments

  1. Some companies have the best customer service!! That's so nice of them! xx

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  2. Customer Service is so important! Good you found a company who has it!

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  3. This is so awesome and it's so great to hear about those that provide great customer service! I just saw this on youtube and it's such a n awesome product!

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    1. So useful! Even with the perfume roll-ons I still get scared that I'll break one if I throw it in my bag...

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  4. This comment has been removed by the author.

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    1. Yes, they told me to send the defective one back, so they gave me a self-stamped baggie to put the Travalo in.

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    2. I didn't know about their policy until I read your post. I threw it out after it leaked in my purse so I tried my luck to see if they will replace it and they did!! I got the gift set like you :D

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    3. Oh yay! They are so great when it comes to customer service. So glad you had the same great experience I did!

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  5. Can I ask you what email you used? I've been emailing them and asking them on their FB page about my defective product. They are not helpful AT ALL! :(

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    1. I just used the contact form on their website and someone got back to me right away...I'm surprised that they weren't helpful since Samantha also had a really good experience with them.

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  6. Can I ask you what email you used? I've been emailing them and asking them on their FB page about my defective product. They are not helpful AT ALL! :(

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